RESPONSIBILITIES

Candidates should understand customer systems and configurations, be able to clearly define, troubleshoot and analyze problems, identify defects and recommend solutions. Support Engineer should be skilled in debugging Unix kernel and process issues.  Support Engineer will work closely with customers, other support representatives, engineers, sales people, and others as needed to gain knowledge and provide solutions. Individual will be responsible for logging and updating cases, informing customers of the status and providing solution(s) as they become known, in a professional timely fashion, over the lifetime of the support request.   

REQUIRED SKILLS/EXPERIENCE 

• Bachelors in CS or equivalent experience and 7+ years professional experience
• Strong knowledge of SMTP, POP, IMAP, TCP/IP, DNS technologies
• Strong Unix and Windows systems knowledge
• Unix kernel and process debugging experience
• Perl scripting and Unix shell scripting are highly desirable
• Fluent in verbal and written English
• Significant experience troubleshooting and fixing technically challenging customer issues
• Strong analytical and quantitative skills

CHARACTERISTICS 

• Strong customer orientation and dedication
• Highly analytical with the ability to derive facts quickly, methodically, and accurately
• Strong communication and interpersonal skills
• Excellent time management skills
• Self-starter able to work in unsupervised environments
• Ability to absorb and articulate new technology in a way that customers can understand
• Extreme attention to detail
• Enjoys problem solving and displays an eagerness to learn new technologies/skills

Apply today using our resume submission form!