Mirapoint Technical Support and Education Services

Mirapoint Support Offers Multiple Levels of Flexible Around-The-Clock Support From Industry Experts.

In today’s rapidly changing environment, with a constant barrage of viruses, spam, phishing, and other types of attacks, maintaining your infrastructure’s messaging is mission-critical. You need a Secure Messaging Infrastructure™ you can trust for “five nines” reliability, 24/7/365.

That’s why you need Mirapoint Support and Mirapoint Training to maximize the value of your infrastructure, to quickly get help when you need it, to keep your critical business applications up and running, and to obtain Mirapoint Training or Mirapoint Help to optimize your infrastructure.

In support services, flexibility offers you a combination of popular standard plans and specifically tailored plans for situations where messaging is a mission-critical function.

  • We offer two standard MiraCare™ Support Packages. MiraCare is our single source for a unique combination of technical support and educational offerings. Just as Mirapoint’s Secure Messaging Infrastructure™ provides a single, integrated solution to replace expensive, piece meal messaging solutions that have evolved over time, MiraCare provides a single source for Mirapoint Training, Mirapoint Help and support.
    • Our Gold Package includes 9X5 support.
    • Our Platinum Package offers the same features on a 24-hour, every day basis.
    • Our MiraCare Tailored Support provides one-stop Mirapoint Support.
    • This service enhances the Standard Support Services programs with optional features tailored to your specific needs.

Mirapoint Support Also Offers Education Services and Programs.

Whether you prefer Mirapoint Training on-site, online, or at a Mirapoint facility, these educational programs can meet your specific needs:

  • Mirapoint Certified Engineer. This three-day class provides an overview of the Mirapoint approach to messaging, and also covers system components and features of the various appliances, set-up and configuration procedures, interfaces, back-up, system monitoring and troubleshooting.
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  • RazorGate Certified Engineer. This two-day course covers all operational aspects of the Mirapoint RazorGate appliances, including setup, configuring, monitoring and troubleshooting.
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  • Mirapoint Certified Directory Engineer, This one-day course will familiarize the student with the LDAP protocol and various operational aspects of Mirapoint’s Policy Server including how to setup, configure, populate and troubleshoot this appliance.
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  • Troubleshooting Workshop. This one-day course trains individuals in advanced monitoring techniques for Mirapoint appliances as well as troubleshooting techniques.
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  • In addition, both the Mirapoint and RazorGate Certified Engineer classes are available online whenever it’s convenient if you prefer self-paced Mirapoint Training and Mirapoint Help.

Plus, Mirapoint Technical Support Is Available Via Phone:

Mirapoint Support Testimonials

"Mirapoint has one of the greatest support teams around. There has not been one time in the 6 or so years that we have been using a Mirapoint server that I have received poor support. The Mirapoint Support engineers are top notch and really know their stuff."
– Chris Bolling, IT Operations Manager-Central US, GMAC Home Services

"I rate vendors not on the number of problems they have... but how they resolve and handle them! Mirapoint Support is one of the best that I have worked with in that area bar-none."
– Jim DeSantis, Enterprise Messaging Architect, Delphi Corporation

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