MiraCare Support Packages
Every day, new threats such as viruses, spam, phishing, and other types of attacks are unleashed that can affect your infrastructure’s ability to maintain functionality.
You can count on Mirapoint Support, Mirapoint Training and Mirapoint Help to keep your critical business applications up and running without downtime.
Mirapoint Support Has Multiple Levels of Flexible Around-The-Clock Support From Industry Experts.
Mirapoint's Customer Support group prides itself on achieving the highest level of customer satisfaction by:
- Providing timely and knowledgeable responses.
- Making the best effort to protect our customer's investment.
- Meeting changing market demands for new features, products and services.
- Providing information to customers to assist in decision-making, concerning systems upgrades.
- Learn more about Mirapoint's Customer Support options.
- Log into Mirapoint's Secure Customer Extranet.
We Offer Two Standard MiraCare™ Support Packages.
MiraCare is our single source for a unique combination of technical support and educational offerings. Just as Mirapoint’s Secure Messaging Infrastructure™ provides a single, integrated solution to replace expensive, piece meal messaging solutions that have evolved over time, MiraCare provides a single source for Mirapoint Support, Mirapoint Training and Mirapoint Help.
- Our Gold Package includes 9X5 support (Monday through Friday, 8:00 a.m. to 5:00 p.m.), covers both hardware and software, and offers a committed response time of less than two hours. It includes software updates and new releases, plus tested and verified emergency patches in the unlikely event that they’re needed.
- Our Platinum Package offers the same features on a 24-hour, every day basis, plus a committed 30-minute response to emergency support situations.
As an adjunct, we also offer onsite support options:
- MiraCare Tailored Support For One-Stop Mirapoint Support. This service enhances the Standard Support Services programs with optional features tailored to your specific needs. It lets you purchase support options for a specific period of time, at a specific site. It also allows you to tailor different support plans for different sites, and combine them into one worldwide MiraCare agreement. Basically, your options are unlimited.
Please give us your feedback on Mirapoint's products and Mirapoint Support services by completing our Customer Satisfaction Survey.